I absolutely love my clients. Some of them were even at my wedding. These people become a part of our lives and I love that so much about lashing. I know that lashing silently is some of the best lashing that ever happens but building relationships also has staying power.
I think the best way to have a happy client and to keep them coming back is to make sure that they know exactly what is happening and to educate them on everything that has to do with the service they are receiving. Building that understanding between the two of you as artist and client will keep an open line of communication at all times. If a fill goes wrong or there is a retention issue, that client is far more likely to talk through it with you if you have put the work in by investing in them. I think this goes for all the relationships in our lives. We really can work through anything if we just communicate well.
Explaining the knowledge that you have is important because I have even had medical professionals come to me who do not know that their lashes shed. It’s just not something that we talk about in school? Or our moms didn’t tell us? So that means that it is our job as lash artists to explain to our clients exactly how the human body works and what the shedding process looks like. Are usually say that our lashes are either baby lashes, or they are in growth mode, or there as long as they can get in the shed and then that cycle repeats itself. However you would like to explain it just let them know that that is how the human body works so they do not think that your work is causing her lashes to fall out. So That is number one.
Another big one is talking to your clients about the possibility of allergies. It is so important that we educate them from the inside of the lash world because the medical world doesn’t always know how to receive an allergy to lash adhesive. Your clients should be signing a waiver explaining that they understand that fully and that they are also taking responsibility of proper after care as well. Signing that paper as a physical sign of the agreement you have. This definitely requires teamwork to have help healthy happy lashes.
Educating your clients while they are laying there is a great time to explain these things to them. It’s better when you are doing all the talking anyway because their face isn’t moving by them telling you a story instead. It’s not like they can go anywhere you might as well share what you know.
SHARE WHAT YOU KNOW. READY. GO.