Mobile - Shipping and Return Policy

Black Friday & Cyber Monday Details (11/24/21 - 12/6/21):

Hello Shoppers! 

This is the busiest season of the year for e-commerce and we are currently experiencing a higher volume of orders. 

Our normal order processing and response times are expected to be delayed during our promotion due to high volume. 

The details below will be for the duration of 11/24/21 - 12/6/21.

Our priority is to always get your product to you as soon as possible. During Black Friday & Cyber Monday our small (but mighty) team may take up to 5 business days to process your order to be released with the courier. Orders placed on Friday after 11:00AM PST, Saturday, and Sunday will be processed the following business day.

Before your order starts its journey to you, you will receive an e-mail with your shipping information and your tracking number. If you did not receive an e-mail with your shipping confirmation, please check the time and date when you placed your order and add 5 working days from that date. That is the time that you should receive your shipping confirmation e-mail.

Please be aware that the one (1) shipping day timeframe only guarantees the transit time and that timeframe does not include processing time (picking and packing your order). That means that your order will not be picked up by courier to start its way to you up to 5 business days after you’ve placed your order. Orders placed on Fridays after 11:00AM PST will not be picked up by the courier until Friday.

Free shipping on orders over $250 is for US residents only (excluding Hawaii, Puerto Rico, and Alaska)

Tips for Holiday Shopping:

  1. Check your cart twice to make sure it’s nice!
  2. Be sure to add the shipping address information correctly (and any unit, space, or apt number)
  3. Sign up for tracking alerts as soon as you receive your tracking confirmation

Our operating hours are from 9:00am - 5:30pm PST.

We thank you for taking all of this into consideration when shopping online! 

Happy Holidays!


LBLA Shipping & Return Policy (back in effect on 12/7/21)

We are proud to offer our customers flat rate shipping for all U.S. orders (excluding Alaska, Hawaii and Puerto Rico). Most orders are shipped via FedEx. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.

Free Shipping for the US is only valid at lashboxla.com on order purchases of $180+. No promo code necessary. Offer valid only on in-stock items, no rain checks. Offer not valid on previous purchases. Not valid for cash or credit. Offer subject to change at any time and without notice. Free shipping only applies to standard express shipping through the premium courier FedEx. Free shipping excludes PR, HI, & AK.

LBLA Beauty has the right to cancel any orders due to unauthorized use of our website or violation of our Terms of Use.

 

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

LBLA reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.
Orders placed before 11:00am PST on business days have a chance to be picked up by the carrier the same day. Please always take into consideration that in high traffic days package may not be processed until next day. If the order is placed after 11:00am PST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.

Next Business Day: Package has its first transit scan and has started en route for its destination (“pick up scan” is not part of transit time).
Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingly when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays. 

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

 

INTERNATIONAL SHIPPING

Do you ship internationally?

We do ship internationally, you can calculate your shipping prior to check out. please e-mail contact@lashboxla.com with any questions.  Please allow us 24h for international shipment quote. Your order will be process upon shipping quote confirmation.

Duties, Taxes, Customs & Other Fees
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

LashBox LA is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

Refund of Returned Package
In the case that a package is refused and shipped back to LashBox LA, if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to LashBox LA by the carrier will be deducted from the refund amount.

How will I know when my order ships?

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.

 Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us at contact@lashboxla.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

 

Return Policy

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to use the product correctly.

How to return / report a faulty item 

In the unfortunate event that you have experienced a fault with your product, we are eager to resolve this for you as quickly as possible, you must contact us within 3 days of receiving your package. We therefore ask that you submit your return request at https://lashboxla.returnscenter.com for all non-Route protected orders. 

 

How to return your order / exchange 

If you would like to exchange item(s), you must submit a return request at https://lashboxla.returnscenter.com within 7 days of your order being delivered and obtain a return authorization number. To be eligible for a return, items must be unopened, unused and in the same condition that you received it. 

Returns will be processed within 3-14 Business Days. 

Shipping charges to exchange may be applied.

LBLA will offer several solutions to remedy this either with a replacement, exchange, store credit, or up to a refund*

LBLA Beauty has the discretion when receiving returns to allow them to continue to be processed if the items are not in the condition to be restocked. 

Any unauthorized returns will not be processed and will be shipped back out at the buyer’s expense, once the shipping invoice has been paid. If there are any unauthorized returns sent back and the return shipping fee isn’t paid within 3 business days, the products will be discarded and LBLA Beauty will not be held responsible. 

Unauthorized Returns

Due to the nature of cosmetic products we are unable to accept returns on the following cosmetic products but not limited to, eyelixirs, mascaras, and eyeliners.

If you have Route Protection attached to your order, please choose from the following returns options:

Route Protected Order (damaged, lost, stolen):

 

How do I find out if my package has Route Protection?

Login to your account or review your e-mail confirmation, it will show you the Route Protection as part of an item in your cart.

Step 1: If your order has Route Protection please file the returns claim on their website at https://claims.route.com

Route will take care of your enquiry and communicate with you via email for more information. Route may request additional information to support the claim and will give any deadlines to submit such information to move forward with the claim.

 

Route Tracking & Insurance Details

Lost - stuck in transit

  • Domestic: The reported issue will be approved no earlier than 5 days and no later than 30 days from the last shipping update. 
  • International: The reported issue will be approved no earlier than 20 days, and no later than 30 days from the last shipping update. 

*Customers can report an issue early but will be asked to wait.

Stolen - marked as delivered

  • The issue will be approved no earlier than 3 days, and no later than 15 days from when the order was marked delivered. 
  • Stolen orders over $200 USD require a police report. 

*Customers can report an issue early but will be asked to wait.

Damaged

  • Depending on the reported damage, the issue may be approved with photos of the damaged package and item, no later than 15 days from when order was marked delivered. 

When a claim is within the timeframes above, the issue should be solved within 24 hrs.

You can review full policies at the link below:

https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies

If you wish to submit a claim, you can easily submit that following this link or on the Route App:

https://claims.route.com

 Download the Route Protection App:

https://route.com