Shipping Policy

Shipping Options

We are proud to offer our customers flat rate shipping for all U.S. orders (excluding Alaska, Hawaii and Puerto Rico). Most orders are shipped via Fedex. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.
Orders placed before 11:00am PST on business days will be picked up by the carrier the same day. If the order is placed after 11:00am PST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.


Next Business Day: Package has its first transit scan and has started en route for it’s destination (“pick up scan” is not part of transit time).
Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingy when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays. 

 

Ground Shipping

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

Expedited Shipping

2nd Day and Next Day purchases placed by 11:00 am PST will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am PST will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

INTERNATIONAL SHIPPING

Do you ship internationally?

We do ship internationally, You can calculate your shipping prior to check out. please e-mail contact@lashboxla.com with any questions.  Please allow us 24h for international shipment quote. Your order will be process upon shipping quote confirmation.

Duties, Taxes, Customs & Other Fees
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

LashBox LA is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

Refund of Returned Package
In the case that a package is refused and shipped back to LashBox LA, if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to LashBox LA by the carrier will be deducted from the refund amount.

 

How will I know when my order ships?

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.

 

Return Policy

We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost.  If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product.

Return Procedure

    To initiate a return, contact us at contact@lashboxla.com to obtain a return authorization number within 7 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened.  No return will be considered more than 7 days after shipment was delivered.

    Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items.

      Read Product Instructions.

      Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

      Product Damage in Shipment or Defective.

      If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return. 

      Cancelling an Order

      If you would like to cancel or change an order that you've just placed, please email us at contact@lashboxla.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.